Privacy Policy
Last Updated: September 7, 2023
Streamlane, Inc. ("Streamlane," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
This policy applies to our website (streamlane.com) and our platform. It does not apply to third-party websites or services linked from our site.
Information We Collect
Information You Provide
When you interact with Streamlane, we may collect:
Your name, email address, company name, and job title when you book a demo, request information, or communicate with us
Account credentials when you access the Streamlane platform
Payment and billing information processed through our payment provider, Stripe (we do not store credit card numbers directly)
Any other information you choose to provide in communications with us
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
IP address, browser type, operating system, and device information
Pages visited, time spent on pages, and referring URLs
Business identification information derived from IP addresses, collected through our analytics provider RB2B, to understand which companies visit our website
Platform Data
Our customers upload shipping, invoice, and carrier contract data to the Streamlane platform for analysis. This data relates to business operations (carrier rates, surcharges, shipment volumes, and costs). We do not collect, store, or process personal information about our customers' end consumers. The operational data customers provide is used solely to deliver our services and is governed by our customer agreements.
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve the Streamlane platform
Respond to your inquiries and communicate with you about our services
Process transactions and send related information, including invoices and confirmations
Understand how companies engage with our website to improve our outreach and marketing efforts
Detect, prevent, and address technical issues or security concerns
Comply with legal obligations
We do not sell your personal information.
How We Share Your Information
We share information only in the following circumstances:
Service Providers
We work with third-party companies that help us operate our business. These include:
Amazon Web Services (AWS) for cloud hosting and infrastructure
Stripe for payment processing
These providers access information only as needed to perform services on our behalf and are contractually obligated to protect it.
Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Streamlane, our customers, or others.
Business Transfers
If Streamlane is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Cookies and Tracking
Our website uses cookies and similar technologies to maintain site functionality and analyze website traffic. These include:
Essential cookies that are necessary for the website to function
Analytics cookies that help us understand how visitors interact with our site
You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our site.
Data Storage and Security
All data is stored in the United States using Amazon Web Services (AWS) infrastructure. We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, or comply with legal obligations. Platform data provided by customers is retained in accordance with our customer agreements and deleted upon request or termination of the agreement.
Your Rights and Choices
You may:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal and contractual obligations
Opt out of marketing communications by following the unsubscribe instructions in our emails
To exercise any of these rights, contact us at the address below.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
Children's Privacy
Our services are designed for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: Streamlane, Inc. Email: privacy@streamlane.com
