How Lectric eBikes Identified $1M in Billing Errors and Eliminated Costly Surcharges
Giana Chizari
Who Is Lectric eBikes
Lectric eBikes is one of the fastest-growing electric bike brands in the U.S., known for making e-bikes accessible and affordable. But shipping large, heavy products at scale means transportation is one of the company's biggest operating costs. Even small dimensional differences can push packages over carrier thresholds and trigger surcharges that exceed $2,000 per package.
The Challenge
Without clear visibility into shipping spend, dimensional and handling fees quietly compounded into seven-figure costs in just three months.
Limited visibility into surcharges made it difficult to quantify costs or challenge carrier billing
Shipment and invoice data lived in separate systems, so there was no way to connect fees back to specific SKUs or packaging configurations
Manual invoice analysis took hours per review, making regular cost audits impractical
The Solution
Lectric partnered with Streamlane to get full visibility into surcharge exposure and build a case for contract renegotiation.
Centralized surcharge reporting transformed fragmented data into clear, audit-ready insights to identify and dispute overcharges
SKU-level breakdowns revealed which bikes and packaging configurations were triggering oversize charges
Contract benchmarking surfaced specific opportunities to renegotiate oversize surcharge discounts and tighten contract terms
The Results
$1M in overcharges identified
With full visibility into surcharge data, Lectric uncovered significant historical billing errors and initiated recovery efforts.
45% reduction in monthly shipping costs
Renegotiated carrier terms materially reduced ongoing surcharge exposure.
Packaging adjustments to prevent future oversize charges
Lectric used the SKU-level findings to adjust packaging dimensions with their supplier, eliminating unnecessary oversize fees going forward.
